Privacy policy

This policy explains what personal information Binye collects when you use this website, why we collect it, who we share it with and the rights you have over it.

Who we are

This website is run by [legal entity name], a company registered in [country of registration] under company number [company number]. Our registered address is [registered address].

We are the controller of the personal information described here. Our ICO registration number is [ICO registration number]. For anything about your data, email [privacy contact email].

What we collect

Your orders: your name, delivery address, email address, phone number and the pieces you buy.
Your account: if you create one, your name, email address and password, your saved addresses, your preferred size and your newsletter choice.
Payments: payments are handled by [payment provider]. We never see or store your full card number.
Your wishlist: the pieces you save. When you’re signed in we keep it with your account. When you’re not, it stays in your own browser. If you share your wishlist, anyone with the link can see the pieces on it and your first name.
Newsletter: your email address, if you sign up for letters from the atelier.
Messages: anything you send us when you get in touch.
Technical information: your IP address and browser details, recorded with orders and by our servers to prevent fraud and keep the site working.
How you found us: the website or campaign that brought you here, recorded with your order. See our cookie policy.

How we use it, and why we’re allowed to

To take and deliver your order, take payment, handle returns and send you order emails. We need this to carry out our contract with you.
To run your account. This is also part of our contract with you.
To send our newsletter, only if you’ve asked for it. You can stop it at any time from Preferences in your account, or by emailing us.
To keep records that tax and accounting law require.
To keep the site secure and understand what’s working. We do this in our legitimate interest in running the shop well.

We share your information only with companies that help us run the shop, and only what each one needs:

our payment provider, [payment provider]
our delivery carrier, [delivery carrier], who needs your name, address and phone number
our website host, [hosting provider]
our email provider, [email and newsletter provider]

We never sell your personal information.

Transfers outside the UK

Some of these providers may store data outside the UK. When they do, we make sure your information is protected by safeguards the law recognises, such as the UK International Data Transfer Agreement. [List any providers that store data outside the UK]

How long we keep it

Orders: [How long order records are kept, e.g. six years for tax]
Your account: until you ask us to close it.
Newsletter: until you unsubscribe.
Messages: [How long customer messages are kept]

Your rights

Under UK data protection law you have the right to:

get a copy of the personal information we hold about you
have anything wrong corrected
have your information deleted
limit or object to how we use it
receive it in a format you can take elsewhere
withdraw your consent at any time, where we rely on it

To use any of these rights, email [privacy contact email]. We’ll reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

If we change this policy, we’ll update it here and change the date at the top of the page.