How can we help?
Delivery, returns, sizing and care. Can't find your answer? Write to us.
Delivery
Every order is sent tracked, to the UK and worldwide. UK delivery is free on orders over £150.
| Destination | Service | Arrives | Cost |
|---|---|---|---|
| United Kingdom | Standard delivery | 3–5 working days | £5.95 |
| United Kingdom | Express delivery | next working day | £12 |
| United Kingdom | Complimentary delivery | 3–5 working days | Free on orders over £150 |
| Rest of the world | International delivery | 5–10 working days | £25 |
Orders are sent by [delivery carrier] from [where orders ship from]. You’ll get an email when your order is on its way.
Orders sent outside the UK may be charged import duties and taxes when they arrive. [Who pays duties and taxes on international orders?]
Returns
Changed your mind? Send it back within 14 days of delivery. Pieces need to be unworn and unwashed, with their tags still on.
- Tell us Email [customer care email] with your order number and the pieces you’re sending back.
- Send it back Pack the pieces carefully and post them to the address we give you. [Who pays for return postage?]
- Get your refund We refund your original payment method within 14 days of receiving your return.
If a piece arrives faulty or isn’t what you ordered, we’ll refund or replace it and cover the postage. Read the full returns policy.
Size guide
Binye pieces come in UK sizes 6 to 18. The measurements below are of the body, not the garment. If you are between sizes, choose by your bust.
| UK | US | EU | Bust | Waist | Hip |
|---|---|---|---|---|---|
| 6 | 2 | 34 | 78 cm 30.7 in | 60 cm 23.6 in | 86 cm 33.9 in |
| 8 | 4 | 36 | 82 cm 32.3 in | 64 cm 25.2 in | 90 cm 35.4 in |
| 10 | 6 | 38 | 86 cm 33.9 in | 68 cm 26.8 in | 94 cm 37 in |
| 12 | 8 | 40 | 91 cm 35.8 in | 73 cm 28.7 in | 99 cm 39 in |
| 14 | 10 | 42 | 96 cm 37.8 in | 78 cm 30.7 in | 104 cm 40.9 in |
| 16 | 12 | 44 | 101 cm 39.8 in | 83 cm 32.7 in | 109 cm 42.9 in |
| 18 | 14 | 46 | 107 cm 42.1 in | 89 cm 35 in | 115 cm 45.3 in |
How to measure
Bust: measure around the fullest part of your bust, keeping the tape level under your arms.
Waist: measure around the narrowest part of your waist, usually just above the belly button.
Hip: stand with your feet together and measure around the fullest part of your hips.
Each product page has its own size guide showing the sizes that piece comes in. Still unsure? Ask us and we’ll help you find your fit.
Care
Most Binye pieces are cut from cotton wax print. The colours go into the cloth through a wax resist, so with a little care they stay bright for years.
- Follow the care label inside each piece. [Confirm wash temperature and whether pieces can go in the machine]
- Wash inside out, with similar colours, for the first few washes.
- Dry in the shade. Strong sun fades print over time.
- Iron on the reverse while the cloth is still slightly damp.
- Store on a hanger, out of direct light.
New wax print has a natural crispness and sheen. It softens as you wear and wash it.
Questions
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders, save addresses, keep your wishlist on every device and save your preferred size.
Do you deliver outside the UK?
Yes, we ship worldwide. Costs and times are in the delivery table.
Can I change or cancel my order?
[Can customers change or cancel an order before it ships, and how?] Once your order has arrived, you can still return it within 14 days of delivery.
Can I exchange a piece for a different size?
[Do you offer exchanges, or should customers return and reorder?]
How can I pay?
Prices are in pounds sterling (GBP). [Payment methods, once a payment provider is chosen]
Contact
Questions about sizing, an order or a return? Write to us and a person will reply.
- Email [customer care email] [How quickly you reply]
- Instagram @shopbinye Send us a message
- Phone [phone or WhatsApp number] [opening hours]